FAQ
SHIPPING & CUSTOMS
Where are you shipping from?
To provide affordable shipping prices worldwide, we ship from our warehouse located in [LOCATION].
How long will it take to deliver my parcel(s)?
Delivery times vary depending on your location and the shipping method chosen. Please refer to our Shipping page for detailed information.
My parcel hasn't arrived yet!
Due to the ongoing Covid-19 pandemic, some orders may take longer than usual. However, your parcel is on its way! If you haven't received it within 30 days of placing the order, please contact us, and our customer service team will check the status of your order.
My tracking number is not working.
Please confirm in your order summary that you selected the tracking option. Free standard shipping does not include tracking. If you purchased an upgraded shipping method, please allow a few working days for tracking updates.
How can I check the status of my order?
You will receive email notifications with updates about your order. If you opted for an upgraded shipping method, you can track your parcel here. The tracking number will be provided via email.
I received a delivery confirmation, but I don’t have the parcel.
Check with neighbors or household members, as someone may have collected it for you. Alternatively, contact your local post office or courier to locate the package.
Do you ship worldwide?
We ship to most locations globally. If shipping to your address is unavailable, please contact us, and we will do our best to fulfill your order.
I entered the wrong shipping address; what should I do?
Contact us immediately at [SUPPORT EMAIL] with your email, full name, and correct address. We will update your shipping details, but once the parcel is shipped, no changes can be made.
Can I use a PO Box or APO/FPO military address?
Currently, our shipping partners are unable to deliver to PO Boxes or APO/FPO military addresses.
Will I be charged import duties?
Your order may incur import duties and taxes upon arrival in your country. Fees vary by country, so please contact your customs office for specific amounts. We are not responsible for customs fees or delays caused by customs agents.
GENERAL
How can I contact support?
You can email us at [SUPPORT EMAIL] or fill out our contact form here.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Amex) and PayPal.
Where is [STORE NAME] based?
Our office is located in [COMPANY HEADQUARTERS LOCATION].
RETURNS & REFUNDS
I changed my mind. Can I cancel my order?
Yes, you may cancel your order within 24 hours of placing it. If the parcel has already shipped, you'll need to wait for it to arrive and then send it back for a refund.
I don’t like my item. Can I return it?
If you’re not satisfied with your purchase, you may return it. For more information, please refer to our Refund Policy.
My item arrived damaged or incorrect. Can I return it?
Yes, damaged or incorrect items are eligible for exchange or refund. Please email [SUPPORT EMAIL] to arrange a replacement or full refund. You may be asked to provide a video or photo of the item for verification.
How long does it take to get a refund?
Refunds may take up to 14 working days, depending on your payment method.